The joiners model
Faxart is named after David Hockney’s “joiners”: photo-collages that assemble many small Polaroids into one larger image. The seams stay visible. You can see the hand that put it together.
The metaphor is the design goal
Section titled “The metaphor is the design goal”Hockney’s small photographs are different views of one scene, joined into a single picture. A clinic receives the same scene shot through different lenses: a fax with a lab result, a voicemail from the patient, a scan from the copier down the hall, an email with a PDF attached, a text. Each arrives on its own channel, in its own format, through its own door, and today each lands in a separate place: a fax pile, a voicemail box, an email inbox, a scanner folder.
That is the problem Faxart joins. It takes those separate channels, reads and classifies each one the same way, and assembles them into one coherent stream that files against the right record. The point is not reassembling the pages of a single fax (it does that too); it is making fax, voicemail, scan, and email into one picture of what arrived for a patient, instead of four scattered piles nobody sees whole. The name is thematic, not arbitrary.
Why “seams visible” matters
Section titled “Why “seams visible” matters”Hockney never hid the seams, and neither does Faxart. The system produces a suggestion, and a person can always see how it got there: the extracted fields, the matched rule, the classification signals. Nothing files to a chart without a human confirming it.
This is a deliberate stance against black-box automation. A fax platform that silently decided where a pathology result went would be faster and worse. The seams are where a clinician checks the machine’s work, and keeping them legible is a feature, not a limitation.
How it shows up in the product
Section titled “How it shows up in the product”- One inbox holds every channel. A fax, a transcribed voicemail, a scan, and an emailed PDF sit side by side as the same kind of reviewable item, tagged by how they arrived.
- Each channel runs the same path: read on-prem, classified, suggested, and held for a person. A voicemail is routed by the rules a fax is.
- The review queue is the seam: suggestions wait for a person.
- Overrides are recorded, and that record is what lets a rule earn autonomy.
- Even auto-mode, once earned, only routes. It never files to a chart alone.